You can pair your Bank Zero profile to multiple phones to allow for ease of access. After you have paired, your App will be in safe mode until your biometrics have been verified. (See Safe Mode question for more info.)

Before you start the pairing process, please make sure that you have access to the trusted person whose number you provided as your RECOVERY number during registration. They will receive a one-time PIN (OTP) at the end of your pairing process, which you must enter to be allowed into the App. Without that OTP the process cannot be completed. If you provided both a recovery cell number and a recovery email address, and you have easier access to the email address, that can be used instead of the recovery cell number.

Now you can start the pairing process. If you are using someone’s phone who already has the Bank Zero App, then on their login screen, tap the profile icon with ‘+’ in the top right corner. If you are using a phone which does not yet have the Bank Zero App downloaded, then download it from the App store. 

Provide the cell number and SA ID number you have previously registered with. Once you’ve submitted the info, we will require you to confirm the profile belongs to you by entering your card PIN and your App PIN and recording your biometrics. Once you have done that, remember to check the T&C, after which you can move to the next screen where it will request the OTP as described above.

A lock icon will appear on the top of your canvas to show that you are in safe mode. 

We created safe mode for your own security to verify you are you. You end up in safe mode on a specific phone if you have just paired your profile to that phone. Note that your App on previously paired phones will not be affected – only this phone This only lasts until your submitted biometrics have been verified. Please keep an eye out for notifications while in safe mode should we need you to redo your biometrics.

While in safe mode you can make payments to existing recipients and buy previously loaded prepaid items. You cannot add, change or delete recipients for Pay, Buy, QR, Send Money. You also cannot make any changes to the settings of your card, your account, your App or your auth chain while in safe mode.