Powerful
Banking

at Zero cost

A simple and modern App-driven
bank for both individuals and businesses,
with a fresh approach towards banking.

Focussed on solving real banking problems
which you struggle with every day.

Financial

Freedom

Zero (to low) fees, an advanced App,
a patented card and email chat…
your powerful gateway to financial
freedom is a download away.
Use our advanced banking App for your day-to-day banking
without ever needing to visit a branch
Your patented personalised card gives you powerful security
and global reach (with forex mark-up rate of just 1%!)
Need assistance? With email chat we’re available 7 days a week
to ensure you always have peace of mind.

Get Your

App

On top of the Zero (or low) fees,
what defines Bank Zero is its functionality.

So head over to the App and experience
this innovative functionality
for yourself.

When launching App, have this ready

When you’re launching the App, you only need to have the following:

  • Your SA ID doc. Bank Zero accepts all SA citizens and permanent residents – use SA driving licence, ID book/card or passport.
  • Proof of residential address. If you rent from or live with someone, load their proof of address, plus a document from them confirming that you live on the property.
  • Secure biometrics are used to make sure you are you – so choose a quiet, well-lit place when you first launch your App.

Get Your

App

On top of the Zero (or low) fees,
what defines Bank Zero is its functionality.

To experience this innovative functionality yourself,
add your name to the Waiting List in the Contact Us section.

You will be sent an exclusive invite to download the Bank Zero App.

Business

Banking

Bank Zero caters for businesses with turnovers
from really small to in the billions.

Most banks don’t offer the required banking solutions
to support businesses. This changes forever with Bank Zero.

Total
Control

The power of
3 x 3

Show More

Within a few minutes, build your own authorisation chain of up to 3 levels, with up to 3 authorisers per level.

Add, remove or move authorisers real-time by dragging their face tiles to the relevant level – all from the comfort of your desk or couch.

Example

Seamless
Integration

Link to external
accounting software

Show More

Connect Xero directly to your Bank Zero account and automatically import your transactional data.

No more manual data entries.

Xero Website

Easy
Downloads

With a swipe and a tap,
straight into Excel

Show More

Transaction history viewable on your App can be downloaded straight into an Excel file.
Just swipe down to the date from when you want to download, tap the Excel icon, and save the file.
Available on all Bank Zero accounts, for both businesses and individuals

Full
Transparency

All owners receive all
notifications

Show More

Bank Zero was created to provide much-needed relief to businesses through fraud protection mechanisms.

All owners have full line of sight by receiving all notifications on all banking activity on all your business accounts – at Zero cost.

Total
Control

The power of
3 x 3

Show More

Within a few minutes, build your own authorisation chain of up to 3 levels, with up to 3 authorisers per level.

Add, remove or move authorisers real-time by dragging their face tiles to the relevant level – all from the comfort of your desk or couch.

Example

Seamless
Integration

Link to external
accounting
software

Show More

Connect Xero directly to your Bank Zero account and automatically import your transactional data.

No more manual data entries.

Xero Website

Easy
Downloads

With a swipe and a tap, straight
into Excel

Show More

Transaction history viewable on your App can be downloaded straight into an Excel file.
Just swipe down to the date from when you want to download, tap the Excel icon, and save the file.
Available on all Bank Zero accounts, for both businesses and individuals

Full
Transparency

All owners
receive all
notifications

Show More

Bank Zero was created to provide much-needed relief to businesses through fraud protection mechanisms.

All owners have full line of sight by receiving all notifications on all banking activity on all your business accounts – at Zero cost.

Getting started
A few easy, simple and helpful steps
Step 1 – Documents you need to add your business

  • Proof that business exists (e.g. for Pty’s CIPC Disclosure Certificate OR CoR30.1 | Annual Returns OR CoR 14.3).
  • CIPC name change document if trading under another name.
  • Proof of Address and affidavit if property not in business’s name.
  • Names and cell numbers of all directors, shareholders and ultimate beneficial owners. Also those officials you want to use in your authorisation chain or as relationship bankers.
  • When the shareholders are businesses, their registration / trust / etc numbers.

Step 2 – We auto-populate your other documents
…and email them to you once you have added your business – all you have to do is sign:

  • Resolution for mandated officials
  • Ownership / control structure that shows all shareholders and ultimate beneficial owners with more than 25% shareholding
  • Proof of Address affidavit

Step 3 – Add your business

  • Use your App on an Android device to load your business and perform all related FICA tasks (iOS business adding is coming soon)
  • Tap the ‘+’ on the grey empty tile on your banking canvas, then choose ‘Add business’
  • All owners and officials and directors and ultimate beneficial owners, as well as any relationship bankers can be added on one single simple powerful screen. Set up your authorisation chain for your main account now, or later.
  • Watch out for any messages from us should you need to re-submit any documentation. (Just follow the task prompts)

Special

Features

A Zero pricing strategy is important,
but that’s not enough.

Offering innovative functionality to
ensure control and transparency, is critical.

Both businesses and individuals require
significantly more functionality than what
is currently available to solve
daily banking problems.

Card Subscriptions
Control

A world first – security
under your control

Show More

As part of Bank Zero’s focus on security, we request an App-phone authorisation for ALL online purchases – whether the site does secure purchasing or even if it’s unsecure (often targeted by criminals).

Since App-phone authorisations are impractical for subscriptions posted by online news sites and others, we allow you to select which sites may bypass your App-phone authorisation. All under your control on the Card Settings screen.

Special
Card Patent

No more card
skimming

Show More

The Bank Zero card patent provides a simple but innovative solution to ensure cutting-edge security. It minimises the impact of card data theft, card skimming and fraudulent eCommerce transactions.

The 16-digit card number doesn’t change each time you replace your card – unless you want to – which means card details for digital subscription services don’t have to be reset

Rogue
Debit Orders

We hate them!
And we protect you.

Show More

If a NEW debit order is loaded, we warn you with a red task on your App. Check the provided details, and reject immediately if you don’t recognise this.

All at Zero cost to you.

Bank Zero prevents rogue debit orders from hitting your account, as long as you keep your eye out for the red Bank Zero tasks.

Intuitive
Design

A Quick Start Guide
to the magic

Show More

The App was kept light and simple and intuitive.

There are some unique features that you would not have encountered before – specifically the dragging and dropping of account tiles.

We want to help you discover this and other features, so please start off by looking at this one-page Quick Start Guide.

Download Bank Zero Quick Start Guide

Ecosystem

It’s all about digital
connectedness

Show More

Being both digitally and financially connected is a reality of how humans operate. Bank Zero mirrors this directly in its design.

Directly connect your Bank Zero accounts (and/or profile) with family, friends, children, staff, co-owners of businesses, club/stokvel members, or basically anyone you choose. Share information, allow sharing (or not) of funds, and remain up to speed on all transactional banking matters relevant to you or those you connect to.

Smart Scheduled
Payments

Easily managing
your finances

Show More

These are simple but powerful tools to make life easier, and are offered by most banks.

A nifty feature though on your Bank Zero App is that you receive tasks for all scheduled payments / transfers that will run the next morning. This allows you time to check your account balance for sufficient funds. It also allows you time to decide if you want to change or even cancel it. And you have time to do this right up until just before it runs – no more 2 days’ notice required.

Relationship
Banking

Supporting you with
all banking admin

Show More

For those assistants, staff members, family members or anyone doing banking admin on your behalf… just load their cell numbers against the accounts and/or recipients they must be able to access.

If you’re a business, their transactions will follow the authorisation chain you’ve set up. If you’re an individual, you as the account owner will authorise (or reject).

Clever
Card Control

From ATM to Online
transactions

Show More

Use your App to control your Bank Zero card. Lock it fully if temporarily misplaced or lock partially to control ATM use. You can even select what type of ATM use is allowed.

Control who does your online card authorisations; decide whether a PIN is required for small tap transactions; and more – download to see everything you can do.

QR Payments
& Receipts

Unique QR code for
easy micro payments

Show More

Pay anyone in the Bank Zero ecosystem with a quick QR code scan, at Zero cost to you.

Receive payment by sharing your QR code without sharing any other detail (account or cell number). Only pay 0.5% of amount received – less than average market pricing. Add your QR code to your invoice or your till point or your website!

… and if you rather want to use any other QR solutions available in the market, just load your Bank Zero card onto those Apps.

Proof of Payment
(PoP)

Authenticated tracing
with supporting info

Show More

A PoP is emailed on your request, at Zero cost to you. Not only can these PoPs be authenticated, they also contain valuable supporting information for businesses and individuals alike.

While making payment, upload relevant docs such as invoices or contracts. These docs are then displayed in the PoP.

The PoP also shows where the money currently is. During authentication, the latest update on the money flows is provided.

No More
Phishing

Using the power
of biometrics

Show More

When you register, we obtain highly specialised biometric information from you. We use this to protect you from any attempts to fraudulently drain your bank accounts.

Should someone attempt access to your Bank Zero profile from their phone by pairing with using your personal details, we match their biometrics to those you provided us.

Under
16?

Yes you can
join too!

Show More
If you’re under 16, a legal guardian needs to kick-start the process (by providing proof of address and your proof of ID).

Then you’re all set to create your own unique profile with your own personal access – and with full control over your transactions.

We are passionate about driving a savings culture. And the sooner you start banking, the sooner you start realising the powerful impact of saving.

Card Subscriptions
Control

A world first –
security under
your control

Show More

As part of Bank Zero’s focus on security, we request an App-phone authorisation for ALL online purchases – whether the site does secure purchasing or even if it’s unsecure (often targeted by criminals).

Since App-phone authorisations are impractical for subscriptions posted by online news sites and others, we allow you to select which sites may bypass your App-phone authorisation. All under your control on the Card Settings screen.

Special
Card
Patent

No more
card
skimming

Show More

The Bank Zero card patent provides a simple but innovative solution to ensure cutting-edge security. It minimises the impact of card data theft, card skimming and fraudulent eCommerce transactions.

The 16-digit card number doesn’t change each time you replace your card – unless you want to – which means card details for digital subscription services don’t have to be reset

Rogue
Debit Orders

We hate them!
And we
protect you.

Show More

If a NEW debit order is loaded, we warn you with a red task on your App. Check the provided details, and reject immediately if you don’t recognise this.

All at Zero cost to you.

Bank Zero prevents rogue debit orders from hitting your account, as long as you keep your eye out for the red Bank Zero tasks.

Intuitive
Design

A Quick
Start Guide
to the magic

Show More

The App was kept light and simple and intuitive.

There are some unique features that you would not have encountered before – specifically the dragging and dropping of account tiles.

We want to help you discover this and other features, so please start off by looking at this one-page Quick Start Guide.

Download Bank Zero Quick Start Guide

Ecosystem

It’s all about
digital
connectedness

Show More

Being both digitally and financially connected is a reality of how humans operate. Bank Zero mirrors this directly in its design.

Directly connect your Bank Zero accounts (and/or profile) with family, friends, children, staff, co-owners of businesses, club/stokvel members, or basically anyone you choose. Share information, allow sharing (or not) of funds, and remain up to speed on all transactional banking matters relevant to you or those you connect to.

Smart Scheduled
Payments

Easily managing
your finances

Show More

These are simple but powerful tools to make life easier, and are offered by most banks.

A nifty feature though on your Bank Zero App is that you receive tasks for all scheduled payments / transfers that will run the next morning. This allows you time to check your account balance for sufficient funds. It also allows you time to decide if you want to change or even cancel it. And you have time to do this right up until just before it runs – no more 2 days’ notice required.

Relationship
Banking

Supporting you with all banking admin

Show More

For those assistants, staff members, family members or anyone doing banking admin on your behalf… just load their cell numbers against the accounts and/or recipients they must be able to access.

If you’re a business, their transactions will follow the authorisation chain you’ve set up. If you’re an individual, you as the account owner will authorise (or reject).

Clever
Card Control

From ATM to Online
transactions

Show More

Use your App to control your Bank Zero card. Lock it fully if temporarily misplaced or lock partially to control ATM use. You can even select what type of ATM use is allowed.

Control who does your online card authorisations; decide whether a PIN is required for small tap transactions; and more – download to see everything you can do.

QR Payments
&
Receipts

Unique QR code for easy micro payments

Show More

Pay anyone in the Bank Zero ecosystem with a quick QR code scan, at Zero cost to you.

Receive payment by sharing your QR code without sharing any other detail (account or cell number). Only pay 0.5% of amount received – less than average market pricing. Add your QR code to your invoice or your till point or your website!

… and if you rather want to use any other QR solutions available in the market, just load your Bank Zero card onto those Apps.

Proof of Payment
(PoP)

Authenticated tracing with supporting info

Show More

A PoP is emailed on your request, at Zero cost to you. Not only can these PoPs be authenticated, they also contain valuable supporting information for businesses and individuals alike.

While making payment, upload relevant docs such as invoices or contracts. These docs are then displayed in the PoP.

The PoP also shows where the money currently is. During authentication, the latest update on the money flows is provided.

No More
Phishing

Using the power
of biometrics

Show More

When you register, we obtain highly specialised biometric information from you. We use this to protect you from any attempts to fraudulently drain your bank accounts.

Should someone attempt access to your Bank Zero profile from their phone by pairing with using your personal details, we match their biometrics to those you provided us.

Under
16?

Yes you can
join too!

Show More
If you’re under 16, a legal guardian needs to kick-start the process (by providing proof of address and your proof of ID).
Then you’re all set to create your own unique profile with your own personal access – and with full control over your transactions.
We are passionate about driving a savings culture. And the sooner you start banking, the sooner you start realising the powerful impact of saving.

Rates &

Pricing

Pricing has been turned on its head – basic banking is free and only extras are charged for.

The functionality, pricing and rates apply equally to all – all businesses and all individuals.

Bank Zero doesn’t offer entry-level accounts which are then forced to upgrade to higher-priced ones to access better functionality – feature-rich banking should never force customers into paying exorbitant fees.

Pricing Guide
Just like our banking, this is simple – all on one single page

Powerful functionality, real-time control & same (zero) fees for both
individuals & businesses (Pty Ltd, CC, Sole Prop). No entry-level accounts which require upgrading to
higher-priced ones to access extra functionality. (Note: same pricing as in 2021 and 2020 remains in place and
includes VAT.)

Banking should be free
Monthly fee
Zero

Minimum balance
Zero

Set up a new business profile
Zero

Open more savings or notice accounts
Zero

Transfer money between accounts
Zero

Pay someone at another bank
Zero

Pay someone at Bank Zero
Zero

Pay someone at Bank Zero using their QR code
Zero

Pay someone at Bank Zero using their cell number (Send Money)
Zero

Pay by debit order
Zero

Pay by card (local or international card fee)
Zero

Buy prepaid data, airtime, electricity, etc
Zero

Send proof of payment via email
Zero

Receive notifications on all banking activity
Zero

Receive monthly statement via email (or download from App)
Zero

Request previous statements within 3 months
Zero

Request account confirmation letter
Zero

3rd party costs are passed on to you
Cardless cash withdrawal (Send Money to self, cash out Checkers, Shoprite,
Usave)
R8.50

Send Money to someone not at Bank Zero, cash out Checkers, Shoprite, Usave
R8.50

Draw cash at ATM (local or international)
R9 / R1 000 block

Draw cash at POS (PnP, Spar, Checkers, Shoprite)
R2

Balance enquiry at ATM or POS
R2

Nuisance fees:
– Insufficient funds (card, debit order, scheduled
payment/transfer)
– Exceeding chosen limits
– Card set to ‘Lock’ or ‘ATM
off’, or card locked after 3 wrong PINs
– Using new card before activating it, or using old
uncancelled card
R2

Card personalisation with delivery to a Clicks store
R79

Card personalisation with delivery to a street address (metro; rural)
R139; R179

Send proof of payment via SMS (but email is free!)
R1.50

Value-added services are your choice
Open additional check account on personal or business profile
R100 to open

Request statements older than 3 months
R10 / statement

Receive money via a Bank Zero QR code
0.5% of amount

Dispute or stop debit order; card transaction
R8; R30

Forex mark-up on card transactions (ZAR currency; foreign currency)
0%; 1%

Resetting App login PIN
R50

If no transactions on a check account for more than 6 months
R5 / month

Download Bank Zero 2022 Pricing Guide Here are some helpful
explanations to support our pricing guide Download Bank Zero Pricing FAQ

Interest Rates
Rates vary over time, so please check regularly
Whereas pricing is fixed for the year, interest rates tend to fluctuate as the repo rate moves.
So please always check back here for the latest rates. The below table is effective as from 19 November 2021.

Amount Savings 7 Day Notice 32 Day Notice 45 Day Notice
Up to R1k 2.45% 2.50% 2.55% 2.65%
> R1k 2.55% 2.60% 2.95% 3.05%
> R25k 2.85% 2.95% 3.35% 3.45%
> R50k 3.20% 3.30% 3.65% 3.75%
> R100k 3.25% 3.40% 3.80% 3.95%
> R500k 3.30% 3.45% 3.85% 4.05%
> R1m 3.35% 3.50% 3.95% 4.15%

Download Bank Zero Interest Table

Rates vary over time, so please check regularly
Whereas pricing is fixed for the year, interest rates tend to fluctuate as the repo rate moves.
So please always check back here for the latest rates.The below table is effective as from 2 August 2021.

Amount

Savings

7 Day Notice

32 Day Notice

45 Day Notice

Up to R1k

2.45%

2.50%

2.55%

2.65%

>R1k

2.55%

2.60%

2.95%

3.05%

>R25k

2.85%

2.95%

3.35%

3.45%

>R50k

3.20%

3.30%

3.65%

3.75%

>R100k

3.25%

3.40%

3.80%

3.95%

>R500k

3.30%

3.45%

3.85%

4.05%

>R1m

3.35%

3.50%

3.95%

4.15%

Download Bank Zero Interest Table

Rates &

Pricing

Pricing has been turned on its head – basic banking is free and only extras are charged for.

The functionality, pricing and rates apply equally to all – all businesses and all individuals.

Bank Zero doesn’t offer entry-level accounts which are then forced to upgrade to higher-priced ones to access better functionality – feature-rich banking should never force customers into paying exorbitant fees.

Pricing Guide
Just like our banking, this is simple – all on one single page

Powerful functionality, real-time control & same (zero) fees for both
individuals & businesses (Pty Ltd, CC, Sole Prop). No entry-level accounts which require upgrading to
higher-priced ones to access extra functionality. (Note: same pricing as in 2021 and 2020 remains in place and
includes VAT.)

Banking should be free
Monthly fee
Zero

Minimum balance
Zero

Set up a new business profile
Zero

Open more savings or notice accounts
Zero

Transfer money between accounts
Zero

Pay someone at another bank
Zero

Pay someone at Bank Zero
Zero

Pay someone at Bank Zero using their QR code
Zero

Pay someone at Bank Zero using their cell number (Send Money)
Zero

Pay by debit order
Zero

Pay by card (local or international card fee)
Zero

Buy prepaid data, airtime, electricity, etc
Zero

Send proof of payment via email
Zero

Receive notifications on all banking activity
Zero

Receive monthly statement via email (or download from App)
Zero

Request previous statements within 3 months
Zero

Request account confirmation letter
Zero

3rd party costs are passed on to you
Cardless cash withdrawal (Send Money to self, cash out Checkers, Shoprite,
Usave)
R8.50

Send Money to someone not at Bank Zero, cash out Checkers, Shoprite, Usave
R8.50

Draw cash at ATM (local or international)
R9 / R1 000 block

Draw cash at POS (PnP, Spar, Checkers, Shoprite)
R2

Balance enquiry at ATM or POS
R2

Nuisance fees:
– Insufficient funds (card, debit order, scheduled
payment/transfer)
– Exceeding chosen limits
– Card set to ‘Lock’ or ‘ATM
off’, or card locked after 3 wrong PINs
– Using new card before activating it, or using old
uncancelled card
R2

Card personalisation with delivery to a Clicks store
R79

Card personalisation with delivery to a street address (metro; rural)
R139; R179

Send proof of payment via SMS (but email is free!)
R1.50

Value-added services are your choice
Open additional check account on personal or business profile
R100 to open

Request statements older than 3 months
R10 / statement

Receive money via a Bank Zero QR code
0.5% of amount

Dispute or stop debit order; card transaction
R8; R30

Forex mark-up on card transactions (ZAR currency; foreign currency)
0%; 1%

Resetting App login PIN
R50

If no transactions on a check account for more than 6 months
R5 / month

Download Bank Zero 2022 Pricing Guide Here are some helpful
explanations to support our pricing guide Download Bank Zero Pricing FAQ

Interest Rates
Rates vary over time, so please check regularly
Whereas pricing is fixed for the year, interest rates tend to fluctuate as the repo rate moves.
So please always check back here for the latest rates.The below table is effective as from 19 November 2021..

Amount

Savings

7 Day Notice

32 Day Notice

45 Day Notice

Up to R1k

2.45%

2.50%

2.55%

2.65%

>R1k

2.55%

2.60%

2.95%

3.05%

>R25k

2.85%

2.95%

3.35%

3.45%

>R50k

3.20%

3.30%

3.65%

3.75%

>R100k

3.25%

3.40%

3.80%

3.95%

>R500k

3.30%

3.45%

3.85%

4.05%

>R1m

3.35%

3.50%

3.95%

4.15%

Download Bank Zero Interest Table

Contact

Us

Everything has been designed so that you have full control and do not need to contact us for help.

If you do still need assistance, email us at info@bankzero.co.za, but first check if your question is not answered below.

Need assistance with your PIN or daily emails?

View your card PIN
Open your App, tap on the account tile menu of the account that this card belongs to. (The account tile meu is the 3 dots in the bottom right corner of your account tile.)
Select Card > select Card Details.

Forgot your App PIN?
Send an email to info@bankzero.co.za, and we will assist you with resetting your PIN. We might charge a R50 fee (as per our pricing guide),
so please make sure that you have first tried all the various possible PIN combinations you could have chosen.

Turn daily emails on/off
This is not currently directly available in the App, so please send an email to info@bankzero.co.za so that they can turn it off for you.

Need assistance with the App?

Banking details – where to find them
Tap name on account tile. Or choose ‘Settings’ from account tile menu (by tapping 3 dots bottom right).

Transaction history – how to view / download
Tap account balance shown on account tile. (And tap specific transaction for even more detail.)
To download account history in excel format, scroll down to point from where to download, then tap top right excel icon.

Business banking on iPhone
Currently you can only add a business from an Android phone, but once added, business accounts can be managed from both iOS and Android. (Pair your profile temporarily to Android phone to add business and upload FICA docs.)

Add / edit / delete recipients
Add:
Drag tile to Pay bubble > Tap grey ‘+’ > Populate recipient details > Tap Add.

View or edit or delete:
Drag tile to Pay bubble > Tap dropdown arrow next to ‘Select Recipient’ > Tap pencil bottom right of recipient account tile. Remember to Tap ‘Update’ once done. To delete, tap dustbin right next to ‘Update’.

Online purchases – authorisations, time-outs, subscriptions
Auth sent as phone notification, not SMS. No need for App to be open but phone must be unlocked. (If no notification, restart phone before trying again.)
If online store displays Mastercard auth screen, you have a minute to auth the notification on your phone.

If online store doesn’t display Mastercard auth screen, the notification time on your phone is short and might time-out. After 2 time-outs, store will be auto-added to your Card Subscriptions list. It will be marked with a ‘X’. If you want us to bypass you in phone auth notification process, tick store name. This is helpful when you’re not on your phone when transaction is posted (e.g. online news sites or other regular services like Netflix or an Uber tip).

Note: Card Subscriptions does NOT apply to the auths where you have a minute to auth.
Tap on account tile menu (dots bottom right of relevant account) >  Card > Card settings to see Card
Subscriptions. Tick/untick at will.

Bank statements / letters
Account confirmation letter was sent with Welcome email. Statements sent on 1st of every month.  ‘Statements and letters download’ temporarily disabled on App – request directly by emailing info@bankzero.co.za.

How to change profile picture after registration
Once your profile is verified, you’re not allowed to change your profile picture, as this image is used when confirming your biometrics when repairing or pairing on an additional device.

ATM Settings
Card’s ATM setting reflected in colour of flower’s heart on account tile.
‘Always off’: flower heart white, card won’t give cash at ATM.
‘Always on’: flower heart orange, card used freely at ATM.
‘1 cash’: flower heart white or orange, depending on whether one cash withdrawal completed or not. Once withdrawal done, heart changes to white. When want to draw cash again, tap flower to turn it orange and ready for cash withdrawal. (I.e. real-time toggle which can only be used when card is on the 1-cash setting.)
Tap on account tile menu (dots bottom right of relevant account) >  Card > Card settings > ATM options.

Pairing
You can link your Bank Zero profile to multiple phones.
If no Bank Zero App on phone:
Download App > Enter cell number & ID number > App will take you through a verification process.
If Bank Zero App already used by someone else on phone:
Tap ‘profile add’ icon on top right of login screen and follow above process.

Need assistance with your Card?

When is my card arriving
Card personalisation kicks off 9pm after your account has been funded and card costs deducted. You’ll receive an email with your unique card journey dates. Without any funds in your account, card production will not start.

How to activate card
Important, otherwise you’ll incur a nuisance fee.
Tap on account tile menu (dots bottom right of relevant account) >  Card > Activate card

Multiple cards on one account
Can only do one card per account, but can open multiple accounts on same profile (with/without their own cards.

Change card delivery / collection address
Email us at info@bankzero.co.za and we’ll attempt to change this with our couriers.

Card taps
Tap on account tile menu (dots bottom right of relevant account) >  Card > Card settings. Scroll down to ‘secure small amounts with PIN’ and tick to enable. Remember to save your changes.
“No PIN for small amounts”: tap your card without a PIN < R500 and with PIN > R500. Please ensure that you read the disclaimer shown to you when you untick.
“Always enter PIN for small amounts”: PIN required for every transaction. Some merchants decline small amounts with PIN – then just redo and insert card.

Struggling to register or open more accounts?

Child registration (under 16)
Child must have own unique cell number. Tap grey ‘+’ sign on YOUR canvas > Select ‘Add child’ > Provide info and upload birth certificate or passport.
Once done, download App on child’s phone or add their profile to your phone, and follow shortened registration process. (They won’t receive SMS invite.)
If child older than 16, they open their own profile,

Business registration – requirements
First open account for yourself, then add business via your profile. We require all CC members / company directors, shareholders and ‘ultimate beneficial owners’ to open individual accounts with Bank Zero to view the business account. One they are FICAed, the business account will be opened.
Tap grey ‘+’ sign on YOUR canvas > Select ‘Add business’ and follow the instructions.

Business registration – R500 funding
All business accounts need to be funded an amount of R500 from one of your existing accounts. This is not a fee to us but funds that lie in the business account. (If none of your accounts have a min R500 balance, no accounts will be shown to pay from and you won’t be able to proceed.)

Who can open a Bank Zero account?
Any South African citizen or permanent resident with an official South African ID number.

Proof of address
We accept any of the following docs in your name, or if you are staying on someone else’s property and have no PoA, we need their PoA and a letter stating that you reside on their property: Municipal bill/letter, Cell/fibre account, Security provider account, Rental agreement, Body corporate statement, bank statement, insurer or
medical aid statement, Retailer account, Motor vehicle doc, Official SARS doc, TV licence, Subscription TV statement, E-toll statement, Traffic fine, Tribal authority letter.

Have a complaint?
We take complaints seriously. See our formal complaints process below.

Download Bank Zero Complaints Process

 

Contact

Us

Everything has been designed so that you have full control and do not need to contact us for help.

If you do still need assistance, email us at info@bankzero.co.za, but first check if your question is not answered below.

Need assistance with your PIN or daily emails?

View your card PIN
Open your App, tap on the account tile menu of the account that this card belongs to. (The account tile meu is the 3 dots in the bottom right corner of your account tile.)
Select Card > select Card Details.

Forgot your App PIN?
Send an email to info@bankzero.co.za, and we will assist you with resetting your PIN. We might charge a R50 fee (as per our pricing guide),
so please make sure that you have first tried all the various possible PIN combinations you could have chosen.

Turn daily emails on/off
This is not currently directly available in the App, so please send an email to info@bankzero.co.za so that they can turn it off for you.

Need assistance with the App?

Banking details – where to find them
Tap name on account tile. Or choose ‘Settings’ from account tile menu (by tapping 3 dots bottom right).

Transaction history – how to view / download
Tap account balance shown on account tile. (And tap specific transaction for even more detail.)
To download account history in excel format, scroll down to point from where to download, then tap top right excel icon.

Business banking on iPhone
Currently you can only add a business from an Android phone, but once added, business accounts can be managed from both iOS and Android. (Pair your profile temporarily to Android phone to add business and upload FICA docs.)

Add / edit / delete recipients
Add:
Drag tile to Pay bubble > Tap grey ‘+’ > Populate recipient details > Tap Add.

View or edit or delete:
Drag tile to Pay bubble > Tap dropdown arrow next to ‘Select Recipient’ > Tap pencil bottom right of recipient account tile. Remember to Tap ‘Update’ once done. To delete, tap dustbin right next to ‘Update’.

Online purchases – authorisations, time-outs, subscriptions
Auth sent as phone notification, not SMS. No need for App to be open but phone must be unlocked. (If no notification, restart phone before trying again.)
If online store displays Mastercard auth screen, you have a minute to auth the notification on your phone.

If online store doesn’t display Mastercard auth screen, the notification time on your phone is short and might time-out. After 2 time-outs, store will be auto-added to your Card Subscriptions list. It will be marked with a ‘X’. If you want us to bypass you in phone auth notification process, tick store name. This is helpful when you’re not on your phone when transaction is posted (e.g. online news sites or other regular services like Netflix or an Uber tip).

Note: Card Subscriptions does NOT apply to the auths where you have a minute to auth.
Tap on account tile menu (dots bottom right of relevant account) >  Card > Card settings to see Card
Subscriptions. Tick/untick at will.

Bank statements / letters
Account confirmation letter was sent with Welcome email. Statements sent on 1st of every month.  ‘Statements and letters download’ temporarily disabled on App – request directly by emailing info@bankzero.co.za.

How to change profile picture after registration
Once your profile is verified, you’re not allowed to change your profile picture, as this image is used when confirming your biometrics when repairing or pairing on an additional device.

ATM Settings
Card’s ATM setting reflected in colour of flower’s heart on account tile.
‘Always off’: flower heart white, card won’t give cash at ATM.
‘Always on’: flower heart orange, card used freely at ATM.
‘1 cash’: flower heart white or orange, depending on whether one cash withdrawal completed or not. Once withdrawal done, heart changes to white. When want to draw cash again, tap flower to turn it orange and ready for cash withdrawal. (I.e. real-time toggle which can only be used when card is on the 1-cash setting.)
Tap on account tile menu (dots bottom right of relevant account) >  Card > Card settings > ATM options.

Pairing
You can link your Bank Zero profile to multiple phones.
If no Bank Zero App on phone:
Download App > Enter cell number & ID number > App will take you through a verification process.
If Bank Zero App already used by someone else on phone:
Tap ‘profile add’ icon on top right of login screen and follow above process.

Need assistance with your Card?

When is my card arriving
Card personalisation kicks off 9pm after your account has been funded and card costs deducted. You’ll receive an email with your unique card journey dates. Without any funds in your account, card production will not start.

How to activate card
Important, otherwise you’ll incur a nuisance fee.
Tap on account tile menu (dots bottom right of relevant account) >  Card > Activate card

Multiple cards on one account
Can only do one card per account, but can open multiple accounts on same profile (with/without their own cards.

Change card delivery / collection address
Email us at info@bankzero.co.za and we’ll attempt to change this with our couriers.

Card taps
Tap on account tile menu (dots bottom right of relevant account) >  Card > Card settings. Scroll down to ‘secure small amounts with PIN’ and tick to enable. Remember to save your changes.
“No PIN for small amounts”: tap your card without a PIN < R500 and with PIN > R500. Please ensure that you read the disclaimer shown to you when you untick.
“Always enter PIN for small amounts”: PIN required for every transaction. Some merchants decline small amounts with PIN – then just redo and insert card.

Struggling to register or open more accounts?

Child registration (under 16)
Child must have own unique cell number. Tap grey ‘+’ sign on YOUR canvas > Select ‘Add child’ > Provide info and upload birth certificate or passport.
Once done, download App on child’s phone or add their profile to your phone, and follow shortened registration process. (They won’t receive SMS invite.)
If child older than 16, they open their own profile,

Business registration – requirements
First open account for yourself, then add business via your profile. We require all CC members / company directors, shareholders and ‘ultimate beneficial owners’ to open individual accounts with Bank Zero to view the business account. One they are FICAed, the business account will be opened.
Tap grey ‘+’ sign on YOUR canvas > Select ‘Add business’ and follow the instructions.

Business registration – R500 funding
All business accounts need to be funded an amount of R500 from one of your existing accounts. This is not a fee to us but funds that lie in the business account. (If none of your accounts have a min R500 balance, no accounts will be shown to pay from and you won’t be able to proceed.)

Who can open a Bank Zero account?
Any South African citizen or permanent resident with an official South African ID number.

Proof of address
We accept any of the following docs in your name, or if you are staying on someone else’s property and have no PoA, we need their PoA and a letter stating that you reside on their property: Municipal bill/letter, Cell/fibre account, Security provider account, Rental agreement, Body corporate statement, bank statement, insurer or
medical aid statement, Retailer account, Motor vehicle doc, Official SARS doc, TV licence, Subscription TV statement, E-toll statement, Traffic fine, Tribal authority letter.

Have a complaint?
We take complaints seriously. See our formal complaints process below.

Download Bank Zero Complaints Process

 

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