Banking
at Zero cost
A simple and modern App-driven
bank for individuals and businesses.
Zero (to low) fees, an advanced App,
a patented card and anytime chat is your
gateway to financial freedom.
Use the App for all your day-to-day banking needs and more
A patented personalised card gives you powerful securityand global reach (with a forex mark-up rate of just 1%!)
Need assistance? with email or WhatsApp chat 7 days a weekyou get peace of mind..
Get Your
App
what defines Bank Zero is its functionality.
So head over to the App and experience
this innovative functionality
for yourself.
4 easy steps to
financial freedom
Register today!
Download Bank Zero App from the App Store or Google Play Store.
Upload ID Docs,
& scan for biometric
security.
Personalise your account name, card image, PINs, savings goals, and more.
Fund your account to order your personalised Bank Zero card.
How-To
1) Â Â Â Â Personal
Open a Bank Zero Account
Add a savings or investment account
Add your child under 16
How to Pair and Unpair a device
Quick Start Guide
2) Â Â Â Â App Functionality
Transfer money by dragging a tile
Make a QR payment and adding attachments
Send Money
Obtain a Proof Of Payment
Edit and remove beneficiaries
Download transaction history in Excel
Track and trace payments
Buy prepaid services
Attach documents
3) Â Â Â Â Card
Card Guide
Change your ATM settings
Activate your Card
Approve online payments
Add card subscriptions
4) Â Â Â Â Business Banking
Add a business
Upload FICA documentation
Edit Owners and Officials
Setting up the Auth chain
Linking to Xero
When launching App, have this ready
- Quick Start Guide
- Card Guide
- Having total control over how your card is used
- Transfer money by dragging a tile
- Making a QR payment and adding attachments
Didn’t find what you were looking for? Please check out Need Assistance.
Guides and Demos
- Quick Start Guide
- Card Guide
- Having total control over how your card is used
- Transfer money by dragging a tile
- Making a QR payment and adding attachments
Didn’t find what you were looking for? Please check out Need Assistance.
Business
Banking
Bank Zero caters for businesses with turnovers
from really small to in the billions.
Most banks don’t offer the required banking solutions
to support businesses. This changes forever with Bank Zero.
Control
The power of
3 x 3
Show More
Within a few minutes, build your own authorisation chain of up to 3 levels, with up to 3 authorisers per level.
Add, remove or move authorisers real-time by dragging their face tiles to the relevant level – all from the comfort of your desk or couch.
Integration
Link to external
accounting software
Show More
Connect Xero directly to your Bank Zero account and automatically import your transactional data.
No more manual data entries.
Downloads
With a swipe and a tap,
straight into Excel
Show More
Transaction history viewable on your App can be downloaded straight into an Excel file.
Just swipe down to the date from when you want to download, tap the Excel icon, and save the file.
Available on all Bank Zero accounts, for both businesses and individuals
Transparency
All owners receive all
notifications
Show More
Bank Zero was created to provide much-needed relief to businesses through fraud protection mechanisms.
All owners have full line of sight by receiving all notifications on all banking activity on all your business accounts – at Zero cost.
Control
The power of
3 x 3
Show More
Within a few minutes, build your own authorisation chain of up to 3 levels, with up to 3 authorisers per level.
Add, remove or move authorisers real-time by dragging their face tiles to the relevant level – all from the comfort of your desk or couch.
Integration
Link to external
accounting
software
Show More
Connect Xero directly to your Bank Zero account and automatically import your transactional data.
No more manual data entries.
Downloads
With a swipe and a tap, straight
into Excel
Show More
Transaction history viewable on your App can be downloaded straight into an Excel file.
Just swipe down to the date from when you want to download, tap the Excel icon, and save the file.
Available on all Bank Zero accounts, for both businesses and individuals
Transparency
All owners
receive all
notifications
Show More
Bank Zero was created to provide much-needed relief to businesses through fraud protection mechanisms.
All owners have full line of sight by receiving all notifications on all banking activity on all your business accounts – at Zero cost.
A few easy, simple and helpful steps
- Proof that business exists (e.g. for Pty’s CIPC Disclosure Certificate OR CoR30.1 | Annual Returns OR CoR 14.3).
- CIPC name change document if trading under another name.
- Proof of Address and affidavit if property not in business’s name.
- Names and cell numbers of all directors, shareholders and ultimate beneficial owners. Also those officials you want to use in your authorisation chain or as relationship bankers.
- When the shareholders are businesses, their registration / trust / etc numbers.
Step 2 – We auto-populate your other documents
…and email them to you once you have added your business – all you have to do is sign:
- Resolution for mandated officials
- Ownership / control structure that shows all shareholders and ultimate beneficial owners with more than 25% shareholding
- Proof of Address affidavit
Step 3 – Add your business
- Use your App on an Android device to load your business and perform all related FICA tasks (iOS business adding is coming soon)
- Tap the ‘+’ on the grey empty tile on your banking canvas, then choose ‘Add business’
- All owners and officials and directors and ultimate beneficial owners, as well as any relationship bankers can be added on one single simple powerful screen. Set up your authorisation chain for your main account now, or later.
- Watch out for any messages from us should you need to re-submit any documentation. (Just follow the task prompts)
Special
Features
A Zero pricing strategy is important,
but that’s not enough.
Offering innovative functionality to
ensure control and transparency, is critical.
Both businesses and individuals require
significantly more functionality than what
is currently available to solve
daily banking problems.
Control
A world first – security
under your control
Show More
As part of Bank Zero’s focus on security, we request an App-phone authorisation for ALL online purchases – whether the site does secure purchasing or even if it’s unsecure (often targeted by criminals).
Since App-phone authorisations are impractical for subscriptions posted by online news sites and others, we allow you to select which sites may bypass your App-phone authorisation. All under your control on the Card Settings screen.
Card Patent
No more card
skimming
Show More
The Bank Zero card patent provides a simple but innovative solution to ensure cutting-edge security. It minimises the impact of card data theft, card skimming and fraudulent eCommerce transactions.
The 16-digit card number doesn’t change each time you replace your card – unless you want to – which means card details for digital subscription services don’t have to be reset
Debit Orders
We hate them!
And we protect you.
Show More
If a NEW debit order is loaded, we warn you with a red task on your App. Check the provided details, and reject immediately if you don’t recognise this.
All at Zero cost to you.
Bank Zero prevents rogue debit orders from hitting your account, as long as you keep your eye out for the red Bank Zero tasks.
Design
A Quick Start Guide
to the magic
Show More
The App was kept light and simple and intuitive.
There are some unique features that you would not have encountered before – specifically the dragging and dropping of account tiles.
We want to help you discover this and other features, so please start off by looking at this one-page Quick Start Guide.
It’s all about digital
connectedness
Show More
Being both digitally and financially connected is a reality of how humans operate. Bank Zero mirrors this directly in its design.
Directly connect your Bank Zero accounts (and/or profile) with family, friends, children, staff, co-owners of businesses, club/stokvel members, or basically anyone you choose. Share information, allow sharing (or not) of funds, and remain up to speed on all transactional banking matters relevant to you or those you connect to.
Payments
Easily managing
your finances
Show More
These are simple but powerful tools to make life easier, and are offered by most banks.
A nifty feature though on your Bank Zero App is that you receive tasks for all scheduled payments / transfers that will run the next morning. This allows you time to check your account balance for sufficient funds. It also allows you time to decide if you want to change or even cancel it. And you have time to do this right up until just before it runs – no more 2 days’ notice required.
Banking
Supporting you with
all banking admin
Show More
For those assistants, staff members, family members or anyone doing banking admin on your behalf… just load their cell numbers against the accounts and/or recipients they must be able to access.
If you’re a business, their transactions will follow the authorisation chain you’ve set up. If you’re an individual, you as the account owner will authorise (or reject).
Card Control
From ATM to Online
transactions
Show More
Use your App to control your Bank Zero card. Lock it fully if temporarily misplaced or lock partially to control ATM use. You can even select what type of ATM use is allowed.
Control who does your online card authorisations; decide whether a PIN is required for small tap transactions; and more – download to see everything you can do.
& Receipts
Unique QR code for
easy micro payments
Show More
Pay anyone in the Bank Zero ecosystem with a quick QR code scan, at Zero cost to you.
Receive payment by sharing your QR code without sharing any other detail (account or cell number). Only pay 0.5% of amount received – less than average market pricing. Add your QR code to your invoice or your till point or your website!
… and if you rather want to use any other QR solutions available in the market, just load your Bank Zero card onto those Apps.
(PoP)
Authenticated tracing
with supporting info
Show More
A PoP is emailed on your request, at Zero cost to you. Not only can these PoPs be authenticated, they also contain valuable supporting information for businesses and individuals alike.
While making payment, upload relevant docs such as invoices or contracts. These docs are then displayed in the PoP.
The PoP also shows where the money currently is. During authentication, the latest update on the money flows is provided.
Phishing
Using the power
of biometrics
Show More
When you register, we obtain highly specialised biometric information from you. We use this to protect you from any attempts to fraudulently drain your bank accounts.
Should someone attempt access to your Bank Zero profile from their phone by pairing with using your personal details, we match their biometrics to those you provided us.
16?
Yes you can
join too!
Show More
Then you’re all set to create your own unique profile with your own personal access – and with full control over your transactions.
We are passionate about driving a savings culture. And the sooner you start banking, the sooner you start realising the powerful impact of saving.
Control
A world first –
security under
your control
Show More
As part of Bank Zero’s focus on security, we request an App-phone authorisation for ALL online purchases – whether the site does secure purchasing or even if it’s unsecure (often targeted by criminals).
Since App-phone authorisations are impractical for subscriptions posted by online news sites and others, we allow you to select which sites may bypass your App-phone authorisation. All under your control on the Card Settings screen.
Card
Patent
No more
card
skimming
Show More
The Bank Zero card patent provides a simple but innovative solution to ensure cutting-edge security. It minimises the impact of card data theft, card skimming and fraudulent eCommerce transactions.
The 16-digit card number doesn’t change each time you replace your card – unless you want to – which means card details for digital subscription services don’t have to be reset
Debit Orders
We hate them!
And we
protect you.
Show More
If a NEW debit order is loaded, we warn you with a red task on your App. Check the provided details, and reject immediately if you don’t recognise this.
All at Zero cost to you.
Bank Zero prevents rogue debit orders from hitting your account, as long as you keep your eye out for the red Bank Zero tasks.
Design
A Quick
Start Guide
to the magic
Show More
The App was kept light and simple and intuitive.
There are some unique features that you would not have encountered before – specifically the dragging and dropping of account tiles.
We want to help you discover this and other features, so please start off by looking at this one-page Quick Start Guide.
It’s all about
digital
connectedness
Show More
Being both digitally and financially connected is a reality of how humans operate. Bank Zero mirrors this directly in its design.
Directly connect your Bank Zero accounts (and/or profile) with family, friends, children, staff, co-owners of businesses, club/stokvel members, or basically anyone you choose. Share information, allow sharing (or not) of funds, and remain up to speed on all transactional banking matters relevant to you or those you connect to.
Payments
Easily managing
your finances
Show More
These are simple but powerful tools to make life easier, and are offered by most banks.
A nifty feature though on your Bank Zero App is that you receive tasks for all scheduled payments / transfers that will run the next morning. This allows you time to check your account balance for sufficient funds. It also allows you time to decide if you want to change or even cancel it. And you have time to do this right up until just before it runs – no more 2 days’ notice required.
Banking
Supporting you with all banking admin
Show More
For those assistants, staff members, family members or anyone doing banking admin on your behalf… just load their cell numbers against the accounts and/or recipients they must be able to access.
If you’re a business, their transactions will follow the authorisation chain you’ve set up. If you’re an individual, you as the account owner will authorise (or reject).
Card Control
From ATM to Online
transactions
Show More
Use your App to control your Bank Zero card. Lock it fully if temporarily misplaced or lock partially to control ATM use. You can even select what type of ATM use is allowed.
Control who does your online card authorisations; decide whether a PIN is required for small tap transactions; and more – download to see everything you can do.
&
Receipts
Unique QR code for easy micro payments
Show More
Pay anyone in the Bank Zero ecosystem with a quick QR code scan, at Zero cost to you.
Receive payment by sharing your QR code without sharing any other detail (account or cell number). Only pay 0.5% of amount received – less than average market pricing. Add your QR code to your invoice or your till point or your website!
… and if you rather want to use any other QR solutions available in the market, just load your Bank Zero card onto those Apps.
(PoP)
Authenticated tracing with supporting info
Show More
A PoP is emailed on your request, at Zero cost to you. Not only can these PoPs be authenticated, they also contain valuable supporting information for businesses and individuals alike.
While making payment, upload relevant docs such as invoices or contracts. These docs are then displayed in the PoP.
The PoP also shows where the money currently is. During authentication, the latest update on the money flows is provided.
Phishing
Using the power
of biometrics
Show More
When you register, we obtain highly specialised biometric information from you. We use this to protect you from any attempts to fraudulently drain your bank accounts.
Should someone attempt access to your Bank Zero profile from their phone by pairing with using your personal details, we match their biometrics to those you provided us.
16?
Yes you can
join too!
Show More
Then you’re all set to create your own unique profile with your own personal access – and with full control over your transactions.
We are passionate about driving a savings culture. And the sooner you start banking, the sooner you start realising the powerful impact of saving.
Rates &
Pricing
The functionality, pricing and rates apply equally to all – all businesses and all individuals.
Bank Zero doesn’t offer entry-level accounts which are then forced to upgrade to higher-priced ones to access better functionality – feature-rich banking should never force customers into paying exorbitant fees.
Just like our banking, this is simple – all on one single page
Powerful functionality, real-time control & same (zero) fees for both
individuals & businesses (Pty Ltd, CC, Sole Prop). No entry-level accounts which require upgrading to
higher-priced ones to access extra functionality. (Note: same pricing as in 2021 and 2020 remains in place and
includes VAT.)
Usave)
– Insufficient funds (card, debit order, scheduled
payment/transfer)
– Exceeding chosen limits
– Card set to ‘Lock’ or ‘ATM
off’, or card locked after 3 wrong PINs
– Using new card before activating it, or using old
uncancelled card
Download Bank Zero 2022 Pricing Guide Here are some helpful
explanations to support our pricing guide Download Bank Zero Pricing FAQ
Rates vary over time, so please check regularly
So please always check back here for the latest rates. The below table is effective as from 28 January 2022.
Rates vary over time, so please check regularly
So please always check back here for the latest rates.The below table is effective as from 2 August 2021.
Amount | Savings | 7 Day Notice | 32 Day Notice | 45 Day Notice |
Up to R1k | 2.95% | 3.00% | 3.05% | 3.15% |
>R1k | 3.05% | 3.10% | 3.45% | 3.55% |
>R25k | 3.35% | 3.45% | 3.85% | 3.95% |
>R50k | 3.65% | 3.75% | 4.15% | 4.25% |
>R100k | 3.70% | 3.85% | 4.30% | 4.45% |
>R500k | 3.75% | 3.90% | 4.35% | 4.55% |
>R1m | 3.80% | 3.95% | 4.45% | 4.65% |
Rates &
Pricing
The functionality, pricing and rates apply equally to all – all businesses and all individuals.
Bank Zero doesn’t offer entry-level accounts which are then forced to upgrade to higher-priced ones to access better functionality – feature-rich banking should never force customers into paying exorbitant fees.
Just like our banking, this is simple – all on one single page
Powerful functionality, real-time control & same (zero) fees for both
individuals & businesses (Pty Ltd, CC, Sole Prop). No entry-level accounts which require upgrading to
higher-priced ones to access extra functionality. (Note: same pricing as in 2021 and 2020 remains in place and
includes VAT.)
Usave)
– Insufficient funds (card, debit order, scheduled
payment/transfer)
– Exceeding chosen limits
– Card set to ‘Lock’ or ‘ATM
off’, or card locked after 3 wrong PINs
– Using new card before activating it, or using old
uncancelled card
Download Bank Zero 2022 Pricing Guide Here are some helpful
explanations to support our pricing guide Download Bank Zero Pricing FAQ
Rates vary over time, so please check regularly
So please always check back here for the latest rates. The below table is effective as from 28 January 2022.
Amount | Savings | 7 Day Notice | 32 Day Notice | 45 Day Notice |
Up to R1k | 2.95% | 3.00% | 3.05% | 3.15% |
>R1k | 3.05% | 3.10% | 3.45% | 3.55% |
>R25k | 3.35% | 3.45% | 3.85% | 3.95% |
>R50k | 3.65% | 3.75% | 4.15% | 4.25% |
>R100k | 3.70% | 3.85% | 4.30% | 4.45% |
>R500k | 3.75% | 3.90% | 4.35% | 4.55% |
>R1m | 3.80% | 3.95% | 4.45% | 4.65% |
Contact
Us
Everything has been designed so that you have full control and
do not need to contact us for help.
If you do still need assistance, email us at info@bankzero.co.za
or WhatsApp us on 079 939 9796, but first check if your question
is not answered below.
Need assistance with your PIN or daily emails?
View your card PIN
Open your App, tap on the account tile menu of the account that this card belongs to. (The account tile meu is the 3 dots in the bottom right corner of your account tile.)
Select Card > select Card Details.
Forgot your App PIN?
Send an email to info@bankzero.co.za, and we will assist you with resetting your PIN. We might charge a R50 fee (as per our pricing guide),
so please make sure that you have first tried all the various possible PIN combinations you could have chosen.
Turn daily emails on/off
This is not currently directly available in the App, so please send an email to info@bankzero.co.za so that they can turn it off for you.
Need assistance with the App?
Banking details – where to find them
Tap name on account tile. Or choose ‘Settings’ from account tile menu (by tapping 3 dots bottom right).
Transaction history – how to view / download
Tap account balance shown on account tile. (And tap specific transaction for even more detail.)
To download account history in excel format, scroll down to point from where to download, then tap top right excel icon.
Business banking on iPhone
Currently you can only add a business from an Android phone, but once added, business accounts can be managed from both iOS and Android. (Pair your profile temporarily to Android phone to add business and upload FICA docs.)
Add / edit / delete recipients
Add:
Drag tile to Pay bubble > Tap grey ‘+’ > Populate recipient details > Tap Add.
View or edit or delete:
Drag tile to Pay bubble > Tap dropdown arrow next to ‘Select Recipient’ > Tap pencil bottom right of recipient account tile. Remember to Tap ‘Update’ once done. To delete, tap dustbin right next to ‘Update’.
Online purchases – authorisations, time-outs, subscriptions
Auth sent as phone notification, not SMS. No need for App to be open but phone must be unlocked. (If no notification, restart phone before trying again.)
If online store displays Mastercard auth screen, you have a minute to auth the notification on your phone.
If online store doesn’t display Mastercard auth screen, the notification time on your phone is short and might time-out. After 2 time-outs, store will be auto-added to your Card Subscriptions list. It will be marked with a ‘X’. If you want us to bypass you in phone auth notification process, tick store name. This is helpful when you’re not on your phone when transaction is posted (e.g. online news sites or other regular services like Netflix or an Uber tip).
Note: Card Subscriptions does NOT apply to the auths where you have a minute to auth.
Tap on account tile menu (dots bottom right of relevant account) >Â Card > Card settings to see Card
Subscriptions. Tick/untick at will.
Bank statements / letters
Account confirmation letter was sent with Welcome email. Statements sent on 1st of every month. ‘Statements and letters download’ temporarily disabled on App – request directly by emailing info@bankzero.co.za.
How to change profile picture after registration
Once your profile is verified, you’re not allowed to change your profile picture, as this image is used when confirming your biometrics when repairing or pairing on an additional device.
ATM Settings
Card’s ATM setting reflected in colour of flower’s heart on account tile.
‘Always off’: flower heart white, card won’t give cash at ATM.
‘Always on’: flower heart orange, card used freely at ATM.
‘1 cash’: flower heart white or orange, depending on whether one cash withdrawal completed or not. Once withdrawal done, heart changes to white. When want to draw cash again, tap flower to turn it orange and ready for cash withdrawal. (I.e. real-time toggle which can only be used when card is on the 1-cash setting.)
Tap on account tile menu (dots bottom right of relevant account) >Â Card > Card settings > ATM options.
Pairing
You can link your Bank Zero profile to multiple phones.
If no Bank Zero App on phone:
Download App > Enter cell number & ID number > App will take you through a verification process.
If Bank Zero App already used by someone else on phone:
Tap ‘profile add’ icon on top right of login screen and follow above process.
Need assistance with your Card?
When is my card arriving
Card personalisation kicks off 9pm after your account has been funded and card costs deducted. You’ll receive an email with your unique card journey dates. Without any funds in your account, card production will not start.
How to activate card
Important, otherwise you’ll incur a nuisance fee.
Tap on account tile menu (dots bottom right of relevant account) >Â Card > Activate card
Multiple cards on one account
Can only do one card per account, but can open multiple accounts on same profile (with/without their own cards.
Change card delivery / collection address
Email us at info@bankzero.co.za and we’ll attempt to change this with our couriers.
Card taps
Tap on account tile menu (dots bottom right of relevant account) > Card > Card settings. Scroll down to ‘secure small amounts with PIN’ and tick to enable. Remember to save your changes.
“No PIN for small amounts”: tap your card without a PIN < R500 and with PIN > R500. Please ensure that you read the disclaimer shown to you when you untick.
“Always enter PIN for small amounts”: PIN required for every transaction. Some merchants decline small amounts with PIN – then just redo and insert card.
Struggling to register or open more accounts?
Child registration (under 16)
Child must have own unique cell number. Tap grey ‘+’ sign on YOUR canvas > Select ‘Add child’ > Provide info and upload birth certificate or passport.
Once done, download App on child’s phone or add their profile to your phone, and follow shortened registration process. (They won’t receive SMS invite.)
If child older than 16, they open their own profile,
Business registration – requirements
First open account for yourself, then add business via your profile. We require all CC members / company directors, shareholders and ‘ultimate beneficial owners’ to open individual accounts with Bank Zero to view the business account. One they are FICAed, the business account will be opened.
Tap grey ‘+’ sign on YOUR canvas > Select ‘Add business’ and follow the instructions.
Business registration – R500 funding
All business accounts need to be funded an amount of R500 from one of your existing accounts. This is not a fee to us but funds that lie in the business account. (If none of your accounts have a min R500 balance, no accounts will be shown to pay from and you won’t be able to proceed.)
Who can open a Bank Zero account?
Any South African citizen or permanent resident with an official South African ID number.
Proof of address
We accept any of the following docs in your name, or if you are staying on someone else’s property and have no PoA, we need their PoA and a letter stating that you reside on their property: Municipal bill/letter, Cell/fibre account, Security provider account, Rental agreement, Body corporate statement, bank statement, insurer or
medical aid statement, Retailer account, Motor vehicle doc, Official SARS doc, TV licence, Subscription TV statement, E-toll statement, Traffic fine, Tribal authority letter.
Have a complaint?
Download Bank Zero Complaints Process
Contact
Us
Everything has been designed so that you have full control and do not need to contact us for help.
If you do still need assistance, email us at info@bankzero.co.za, but first check if your question is not answered below.
Need assistance with your PIN or daily emails?
View your card PIN
Open your App, tap on the account tile menu of the account that this card belongs to. (The account tile meu is the 3 dots in the bottom right corner of your account tile.)
Select Card > select Card Details.
Forgot your App PIN?
Send an email to info@bankzero.co.za, and we will assist you with resetting your PIN. We might charge a R50 fee (as per our pricing guide),
so please make sure that you have first tried all the various possible PIN combinations you could have chosen.
Turn daily emails on/off
This is not currently directly available in the App, so please send an email to info@bankzero.co.za so that they can turn it off for you.
Need assistance with the App?
Banking details – where to find them
Tap name on account tile. Or choose ‘Settings’ from account tile menu (by tapping 3 dots bottom right).
Transaction history – how to view / download
Tap account balance shown on account tile. (And tap specific transaction for even more detail.)
To download account history in excel format, scroll down to point from where to download, then tap top right excel icon.
Business banking on iPhone
Currently you can only add a business from an Android phone, but once added, business accounts can be managed from both iOS and Android. (Pair your profile temporarily to Android phone to add business and upload FICA docs.)
Add / edit / delete recipients
Add:
Drag tile to Pay bubble > Tap grey ‘+’ > Populate recipient details > Tap Add.
View or edit or delete:
Drag tile to Pay bubble > Tap dropdown arrow next to ‘Select Recipient’ > Tap pencil bottom right of recipient account tile. Remember to Tap ‘Update’ once done. To delete, tap dustbin right next to ‘Update’.
Online purchases – authorisations, time-outs, subscriptions
Auth sent as phone notification, not SMS. No need for App to be open but phone must be unlocked. (If no notification, restart phone before trying again.)
If online store displays Mastercard auth screen, you have a minute to auth the notification on your phone.
If online store doesn’t display Mastercard auth screen, the notification time on your phone is short and might time-out. After 2 time-outs, store will be auto-added to your Card Subscriptions list. It will be marked with a ‘X’. If you want us to bypass you in phone auth notification process, tick store name. This is helpful when you’re not on your phone when transaction is posted (e.g. online news sites or other regular services like Netflix or an Uber tip).
Note: Card Subscriptions does NOT apply to the auths where you have a minute to auth.
Tap on account tile menu (dots bottom right of relevant account) >Â Card > Card settings to see Card
Subscriptions. Tick/untick at will.
Bank statements / letters
Account confirmation letter was sent with Welcome email. Statements sent on 1st of every month. ‘Statements and letters download’ temporarily disabled on App – request directly by emailing info@bankzero.co.za.
How to change profile picture after registration
Once your profile is verified, you’re not allowed to change your profile picture, as this image is used when confirming your biometrics when repairing or pairing on an additional device.
ATM Settings
Card’s ATM setting reflected in colour of flower’s heart on account tile.
‘Always off’: flower heart white, card won’t give cash at ATM.
‘Always on’: flower heart orange, card used freely at ATM.
‘1 cash’: flower heart white or orange, depending on whether one cash withdrawal completed or not. Once withdrawal done, heart changes to white. When want to draw cash again, tap flower to turn it orange and ready for cash withdrawal. (I.e. real-time toggle which can only be used when card is on the 1-cash setting.)
Tap on account tile menu (dots bottom right of relevant account) >Â Card > Card settings > ATM options.
Pairing
You can link your Bank Zero profile to multiple phones.
If no Bank Zero App on phone:
Download App > Enter cell number & ID number > App will take you through a verification process.
If Bank Zero App already used by someone else on phone:
Tap ‘profile add’ icon on top right of login screen and follow above process.
Need assistance with your Card?
When is my card arriving
Card personalisation kicks off 9pm after your account has been funded and card costs deducted. You’ll receive an email with your unique card journey dates. Without any funds in your account, card production will not start.
How to activate card
Important, otherwise you’ll incur a nuisance fee.
Tap on account tile menu (dots bottom right of relevant account) >Â Card > Activate card
Multiple cards on one account
Can only do one card per account, but can open multiple accounts on same profile (with/without their own cards.
Change card delivery / collection address
Email us at info@bankzero.co.za and we’ll attempt to change this with our couriers.
Card taps
Tap on account tile menu (dots bottom right of relevant account) > Card > Card settings. Scroll down to ‘secure small amounts with PIN’ and tick to enable. Remember to save your changes.
“No PIN for small amounts”: tap your card without a PIN < R500 and with PIN > R500. Please ensure that you read the disclaimer shown to you when you untick.
“Always enter PIN for small amounts”: PIN required for every transaction. Some merchants decline small amounts with PIN – then just redo and insert card.
Struggling to register or open more accounts?
Child registration (under 16)
Child must have own unique cell number. Tap grey ‘+’ sign on YOUR canvas > Select ‘Add child’ > Provide info and upload birth certificate or passport.
Once done, download App on child’s phone or add their profile to your phone, and follow shortened registration process. (They won’t receive SMS invite.)
If child older than 16, they open their own profile,
Business registration – requirements
First open account for yourself, then add business via your profile. We require all CC members / company directors, shareholders and ‘ultimate beneficial owners’ to open individual accounts with Bank Zero to view the business account. One they are FICAed, the business account will be opened.
Tap grey ‘+’ sign on YOUR canvas > Select ‘Add business’ and follow the instructions.
Business registration – R500 funding
All business accounts need to be funded an amount of R500 from one of your existing accounts. This is not a fee to us but funds that lie in the business account. (If none of your accounts have a min R500 balance, no accounts will be shown to pay from and you won’t be able to proceed.)
Who can open a Bank Zero account?
Any South African citizen or permanent resident with an official South African ID number.
Proof of address
We accept any of the following docs in your name, or if you are staying on someone else’s property and have no PoA, we need their PoA and a letter stating that you reside on their property: Municipal bill/letter, Cell/fibre account, Security provider account, Rental agreement, Body corporate statement, bank statement, insurer or
medical aid statement, Retailer account, Motor vehicle doc, Official SARS doc, TV licence, Subscription TV statement, E-toll statement, Traffic fine, Tribal authority letter.
Have a complaint?
Download Bank Zero Complaints Process
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Manual addressing the Protection of Access to Information Act
Bank Zero Mutual Bank (MB0001). Authorised financial service provider (FSP No: 50870)
